>>

Born March 2, 1969 in Barcelona, Spain, married, one child.
Spanish and Swiss nationalities.

Functions at IAE Aix-en-Provence, Paul Cézanne Aix-Marseilles University

To top

Education background

  • 2009 : PhD in Management Science

    Title : « Instrumental cynicism : when managers perceive their top management as cynical. The effects on their EVLNS reactions at work », CERGAM, IAE Aix-en-Provence, Paul Cezanne University, France

    Supervisor: Professor Maurice Thévenet, ESSEC, CNAM, Paris

    Committee: Professor David Alis, IAE Nantes, Professor Jean-Louis Chandon, IAE Aix-en-Provence, Professor Bruno Henriet, IAE Nantes, Professor Karim Mignonac, IAE Toulouse

  •  2005: MPhil in Management Science, IAE Aix-en-Provence, Paul Cézanne Aix-Marseilles University 
  • 2002: MBA Change & Technology (AMBA accredited), IAE Aix-en-Provence, Paul Cézanne Aix-Marseilles University 
  • 1995: MSc in International Trade, School of Economics, Barcelona University, Spain  
  • 1993: Bachelor in Philosophy, School of Philosophy, Barcelona University, Spain  
  • 1989: “Berufsausbildung als Industriekauffrau”, ASET Institute, apprenticeship at AEG, Fábrica de Motores, Barcelona, Spain

Mastery of Spanish, French, English and German languages.

 

 

To top

Research Activities

Research domains

  • Organisational change 
  • Cynicism in the workplace
  • Organisational learning
  • Coaching in organisations

Doctoral Seminars

  • Paticipation to the CEFAG Doctoral Programme led by the French Foundation of Management Education (FNEGE), June and September, 2007 
  • Participation to the 15th EDAMBA Research Summer Academy, in Sorèze -France-, July 13th  to 19th, 2006 (EDAMBA is a network of European Doctoral Programmes in Business Administration)

To top

Communications to congress

  • "La perception du cynisme dans l'organisation: duplicité de rôle, stratégies d'ajustement et stress", 20ème congrès de l'AGRH, Toulouse, septembre 2009, co-écrit avec Olivier Roques
  • "Manager cynicism as an ambivalent response to perceived top management lack of integrity and competence", paper presented at the 6th International Critical Management Conference, Warwick (UK), July 2009
  • "Audit social et changement organisationnel: le rôle du cynisme", congrès IAS "Audit social et renouvellement de la GRH", Sidi Fredj (Algérie), mai 2009, co-écrit avec Martine Brasseur
  • Serrano, Carolina, « Cynicism as vector of organisational learning: an exploratory study », communication for the Research Day about « The role of third parties in management », Paris-Descartes University, CEDAG, June 13, 2008
  •  Serrano, Carolina, « Schopenhauer’s philosophical model applied to the interpersonal communication in management », communication for the 3rd Congress « Philosophy and Management » about « Representation and Will in Management », IAE Lille, France, May 24, 2006 
  • Serrano, Carolina, « Change(s) and transition: managerial implications », communication for the Research Day about « Interpersonal relationships in organisations: a problem or a resource? », CEROG, IAE Aix-en-Provence, June 23, 2006

To top

Publications

  • Serrano Archimi, C. et Brasseur, M. (2009), "Audit social et changement organisationnel: le rôle du cynisme", Humanisme et Entreprise, n°293, pp. 69-83

To top

Work or contribution to collective work

  • Serrano Archimi, C. (2009), "S'adapter à la diversité", dans "Entreprise: mode d'emploi", éd. Larousse
  • Serrano Archimi, C. (2009), "Pourquoi ai-je du mal à déléguer?", dans "Entreprise: mode d'emploi", éd. Larousse

To top

Teaching Activities

Main teaching domains

  • Organisational change and individual transitions 
  • Intercultural management 
  • Systems approach applied to organisations
  • Leadership and emotional intelligence
  • Team building and team management
  • Coaching of managers
  • Process consulting practice

Visiting activities

  • 2008 (3 months) – Visiting lecturer at Olin School of Business, Washington University in St. Louis, MO.  Lectures: « Change Management », in Olin’s full-time MBA, and « Organizational Design », in Olin’s Professional MBA

Lectures created

  • « Leadership, strategic intelligence, emotional intelligence »,  Executive MBA, IAE Aix-en-Provence / MBA, CELSA-Sorbonne University, Paris, France 
  • « Change & Transitions Management », Executive MBA, MSc in Relational Management, IMMIT, IAE Aix-en-Provence / MBA SSI, HEC Geneva / MBA, Washington University in St. Louis
  • « Systems approach applied to change management », MBA Change & Technology, IAE Aix-en-Provence  
  • « Process consulting practice », MBA Change & Technology, IAE Aix-en-Provence  
  • « Intercultural management & communication », MSc International Affairs, MSc Communications, MSc General Management, IAE Aix-en-Provence
  • « Cultures into perspective », in co-animation with Prof. Pierre Casse, MBA Change & Innovation, IAE Aix-en-Provence,
  • « Team management », Executive MBA, IAE Aix-en-Provence
  • « Group dynamics and team building », MSc Corporate Communications
  • « Coaching for expatriates » and « Coaching and MBTI »,  MSc  « Coaching », Faculté d’Economie Appliquée, Paul Cézanne University 
  • « Managing people », Ecole Centrale de Marseille (Engineering School) 
  • « International Business », IAU (Institute for American Universities), from 2001 to 2004

To top

Other Professionnal Activities

Organisation of workshops

  • Workshop  « Coaching, which benefit to SME’s entrepreneurs? », in association with MSc  « Coaching » FEA, April 9, 2009, IAE – presentation  « Paradoxes of entrepreneurs and coaching »
  • Workshop « Manager: guilty or responsible? Coaching as a source of room for freedom? », in association with ICF, April 24, 2008, IAE – presentation « Sociology of Coaching « Re-visiting conflict: the Chinese perspective of conflict » - presentation « The notion of conflict in management »
  • Conference AD-IAE 
  • Round table « Re-inventing the role of the Chief Communication Officer », May 28th, 2003, IAE Aix-en-Provence, in collaboration with Professor Pierre Casse
  • • Round table  « Sustainable development : from utopia to reality », June 24-26th, 2004, IAE Aix-en-Provence, in collaboration with Ecole Centrale Marseille and Institut de Management Public

Professional coach

  • Certified coach for managers 
  • Evaluation committee member of the MSc in “Coaching”, Faculté d’Economie Appliquée, Paul Cézanne University

Consultant in organisation

  • Process consultant in change management in several companies: Boc Edwards, Carlson Wagon-lit Travel, Seafoodexport, SNCF, Hemeria Consulting, World Bank, Dekra…
  • Methodological supervision of the “Consulting Projects”, MBA Change & Technology and MSc in Corporate Communications, IAE Aix-en-Provence

To top

Working Background

Experience in international development missions between 1989 and 2005:

  • 2002-2004 : Support to the business development, IAE Aix-en-Provence, Université Paul Cézanne
  • 2000-2001 : International development manager, part of ExCom, at Qualiope, Marseille, France (measurement of telecom quality service) 
  • 1997-1999 : International coordinator at Leroy Merlin, Lille, France (DIY retailer, part of Auchan group) 
  • 1996 : Consultant, Commercial Office of the Spanish Embassy, Prague, Czech Republic
  • 1990-1995 : Area Manager Europe at Liven SA, Barcelona, Spain (B2B snack manufacturing company) 
  • 1989 : Sales manager at Rezex, Barcelona, Spain (importer of industrial material for the food industry)

To top

Contact

Working address: 

IAE Aix-en-Provence, Université Paul Cézanne, Clos Guiot Puyricard – CS 30063
13089 Aix-en-Provence cedex 2, France

Téléphone : 04 42 28 08 08
Fax : 04 42 28 08 00
carolina.serrano(at)iae-aix.com

To top