Born March 2, 1969 in Barcelona, Spain, married, one child.
Spanish and Swiss nationalities.

Functions at IAE Aix-en-Provence, Paul Cézanne Aix-Marseilles University

  • Associate faculty member, Behavioural Science and Human Resources Department
  • Director of MSc in « Corporate Communication and Change Management »
  • Member of CEROG, “Centre d'Études et de Recherche sur les Organisations et la Gestion »

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Education background

  • 2006 : PhD in progress under the supervision of  Professor Maurice Thévenet (Essec, Paris, France): the function of cynicism in organisations
  • 2005 : MPhil in Management, IAE Aix-en-Provence, Paul Cézanne Aix-Marseilles University
  • 2002 : MBA Change & Technology (AMBA accredited), IAE Aix-en-Provence, Paul Cézanne Aix-Marseilles University
  • 1995 : MSc in International Trade, School of Economics, Barcelona University, Spain 
  • 1993 : Bachelor in Philosophy, School of Philosophy, Barcelona University, Spain 
  • 1989 : “Berufsausbildung als Industriekauffrau”, ASET Institute, apprenticeship at AEG, Fábrica de Motores, Barcelona, Spain

Mastery of Spanish, French, English and German languages

 

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Research Activities

Research domains

  • Organisational change
  • The function of cynicism in the workplace

Doctoral seminars

  • Paticipation to the CEFAG Doctoral Programme led by the French Foundation of Management Education (FNEGE), June and September, 2007
  • Participation to the 15th EDAMBA Research Summer Academy, in Sorèze -France-, July 13th  to 19th, 2006 (EDAMBA is a network of European Doctoral Programmes in Business Administration)

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Communications to congress

  • Serrano, Carolina, « Schopenhauer’s philosophical model applied to the interpersonal communication in management”, communication for the 3rd Congress « Philosophy and Management » about « Representation and Will in Management », IAE Lille, France, May 24, 2006
  • Serrano, Carolina, « Change(s) and transition: managerial implications”, communication for the Research Day about “Interpersonal relationships in organisations: a problem or a resource?”, CEROG, IAE Aix-en-Provence, June 23, 2006

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Teaching Activities

Main teaching domains

  • Organisational change and individual transitions
  • Intercultural management
  • Leadership 
  • Team dynamics
  • Consulting practice and systems approach

Lectures created

  • « Team Dynamics »,  MSc Management Européen 
  • « Leadership », Executive MBA, IAE Aix-en-Provence / MBA, CELSA-Sorbonne University, Paris, France
  • « Change Management », Master Management Général Cadres (full time et part time) and Executive MBA, IAE Aix-en-Provence
  • « Systems approach applied to change management », MBA Change & Technology, IAE Aix-en-Provence 
  • « Needs analysis », MBA Change & Technology, IAE Aix-en-Provence 
  • « Facilitation consulting practice », MBA Change & Technology, IAE Aix-en-Provence 
  • « Intercultural communication », MSc Management Européen, MSc Communication, MSc Management Général, IAE Aix-en-Provence 
  • « Coaching for expatriates»,  University Diploma “Coaching”, Faculté d’Economie Appliquée, Paul Cézanne University
  • « Managing people », Ecole Centrale de Marseille (Engineering School)
  • « International Business », IAU (Institute for American Universities), from 2001 to 2004

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Other Professionnal Activities

Organisation of workshops

  •  Round table « Re-inventing the role of the Chief Communication Officer », May 28th, 2003, IAE Aix-en-Provence, in collaboration with Professor Pierre Casse
  • Round table  « Sustainable development : from utopia to reality », June 24-26th, 2004, IAE Aix-en-Provence, in collaboration with Ecole Centrale Marseille and Institut de Management Public

Professional coach

  • Certified coach for managers
  • Member of the evaluation jury of the University Diploma “Coaching”, Faculté d’Economie Appliquée, Paul Cézanne University

Consultant in organisation

  • Facilitation consultant in change management in several companies: Boc Edwards, Carlson Wagon-lit Travel, Seafoodexport, SNCF…
  • Pedagogical responsibility of the “Consulting Projects”, MBA Change & Technology, IAE Aix-en-Provence

Additional personal trainings

  • 2006 - Preparing for your International Assignment (Global'Ease) 
  • 2006 – Grammar of emotions (Isabelle Filliozat) 
  • 2005 - Working in and Intercultural Environment (Global’Ease) 
  • 2005 – The resolution of relational problems accord to the Palo Alto model (Jean-Jacques Wittezaele, IGB) 
  • 2004 – Coaching training (Coach & Team - Transformance) 
  • 2003 - Case writing workshop (ECCH)
  • 2003 - Teaching with cases (ECCH)
  • 2003 – Change management and systems approach (Interaction & Changement) 
  • 2002 - Individual transition in organizations (Systèmes & Ressources)

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Working Background

Experience in international development missions between 1989 and 2004:

  • 2002-2004 : Support to the business development, IAE Aix-en-Provence, Université Paul Cézanne
  • 2000-2001 : International development manager, part of ExCom, at Qualiope, Marseille, France (measurement of telecom quality service) 
  • 1997-1999 : International coordinator at Leroy Merlin, Lille, France (DIY retailer, part of Auchan group) 
  • 1996 : Consultant, Commercial Office of the Spanish Embassy, Prague, Czech Republic
  • 1990-1995 : Area Manager Europe at Liven SA, Barcelona, Spain (B2B snack manufacturing company) 
  • 1989 : Sales manager at Rezex, Barcelona, Spain (importer of industrial material for the food industry)

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Contact

Working address: 

IAE Aix-en-Provence, Université Paul Cézanne, Clos Guiot Puyricard – CS 30063
13089 Aix-en-Provence cedex 2, France

Téléphone : 04 42 28 08 08
Fax : 04 42 28 08 00
carolina.serrano(at)iae-aix.com

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