University Diploma in Relational Management

"The aim of the University Diploma in Relational Management is to provide executives who intend to have a career in Human Resources Management with in-depth tools to master communication, personal development and coaching."

Daniel Rolland, Programme Director

This programme can be attended together with the Master's in Management of Human Resources from September to the beginning of June.

• Development of Relational Management:

Development of potential – Personal analysis tools – Diagnosis of personality profiles – Management of difficult relational situations – Management of emotions – Strategies for relational adaptation – Emotional intelligence – Stress management – Public speaking – Creation of a personalised professional project.

• Managing to develop potential:
  Improving co-worker efficiency – Perception and analysis of demand – Individual and group coaching – Different types of interviews – Content analysis – Motivation and individual stimulation tools – Autonomy cycle – Individual and group objectives strategy.
• Managing as a team leader:
  Analysis of group dynamics – Action – Learning – Team building – Different forms of leadership – Authority – Power – Individual and collective performance – Leadership and management styles – Chairing meetings – Decision making – Problem resolution – Creativity.
• Managing conflicts:
  Identifying the causes of conflicts - Interpersonal and collective conflicts – Personality and conflict profiles – Positive strategies and conflict resolution – Emotional systems and conflicts – Value systems and daily tensions in managing conflicts – Prospective prevention of conflicts.
• The manager in negotiations:
  Negotiating conditions – Negotiating styles – Negotiating strategies and tools – Concessions and bargaining – Integrative and distributive negotiation – Positions and interests – Dual and collective negotiating – Creation of value – Comprehensive negotiation – Arbitrage – Mediation.
• Managing change:
  Organisational theories – Necessity and conditions for change – Diverse types of change – Resistance to change – Corporate culture – Multicultural teams – Leading and accompanying change – Situational management and change – Comprehensive communication – Crisis communication – Knowledge Management.

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